Tag Archive | "customer service"

Customer Connection

June 29, 2011 3 comments

A week ago, I took my car into the shop for some scheduled maintenance.  Days away from tipping the 100,000 mile mark, the car needed a new timing belt, and I would need a rental car for the day.
I rent cars on a regular basis for work, but this time I took the dealer up [...]

Is that really a RAPID Reward?

January 12, 2011 1 comment

I’ll admit it. This blog entry is going to have a lot of frequent flyer info in it. Trust me, there will be a point to it even if you aren’t on a plane that often. Just walk with me… or perhaps I should say “fly” with me…
I travel a lot. It’s the nature of [...]

Oh! Sushi

August 30, 2010 No comments yet

So it’s last Thursday. I just finished a fun Link Crew freshmen orientation at Oxnard High School, and I have a little bit of time before my flight back to Phoenix. After a crazy week of travel that has already included a trip within a trip, I decide to spoil myself and head for a [...]

Inspiring Loyalty

August 18, 2010 No comments yet

So Brett Favre is not retired. Wow. Shocker.
I arrived in Minnesota just about the same time he did yesterday and my drive up to Duluth was dominated by “breaking news” sports stories consisting of location of his vehicle in relation to the practice facility. I can’t stand him anymore.
I know I have a few Vikings [...]

First Class

May 19, 2010 No comments yet

I was upgraded to First Class on my flight home this past Saturday. It’s happening to me a bit more than normal due to a change in United Airlines policy which now automatically upgrades based on frequent flyer status if there are seats available. I’ll admit I enjoy the upgrades, but I’ll be honest and [...]


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