It’s a great day here in Phoenix. Growing up n California as a kid, I never really understood the concept of summer rain. The weather was basically warm and pleasant. In Arizona, the summer gets hot–way too hot. It becomes incredibly unpleasant. A friend described an anecdote of making a quick run into the post […]
I just got back from several days in Orlando, Florida for the National Speakers Association Annual Convention. In addition to taking some time for my own professional development, I had the chance to speak at the NSA Youth Program, presenting to some really awesome students who know speaking (their parents are members of NSA). I […]
“We could go to Tricks?” Dave offered up. After having a successful meeting discussing aspects of Homecoming for our Alumni chapter, we thought it was time to relax and catch up over a good dinner. “Nah, they’re closed.” “What?” “Yeah, saw their sign. It’s their annual summer break.” Just before the meeting I made a […]
There’s a great viral video floating around the internet. It focuses on the birthday surprise for a bus driver in Copenhagen. You can watch it here: I don’t understand a single word in the video, but you can tell there is great meaning in it. I had watched the video several times before I started […]
I went a bit deeper into my iTunes playlist last night and dug out one of my favorite albums from the late 90’s. Sure decksanddrumsandrockandroll might not trigger major memories for most of you, but it’s an album I definitely listened to on a regular basis during my freshmen year of college. History Repeating was […]
“Are you from Vancouver?” It’s not the question you’d normally expect at a Wine & Pizza Bar in Arizona. I was sitting there, waiting for my friend to join me when this really nice woman walked up to me and asked, “Are you from Vancouver?” If this was a one-time occurrence, perhaps I would have […]
Over the weekend I was having a conversation with a good friend of mine about great customer service. She told me about her amazing fish guy at her local market who seeks out great opportunities to find new fishes and always greets her with a smile. I ended up talking about a random experience on […]
I spent this past weekend in San Diego with my Mastermind Group (peers in a variety of industries who share ideas for innovation and service). At one meal we discussed some cool customer service moments that we recently experienced. I told one story and realized I hadn’t blogged about it. On February 18th, I flew […]
When I was in high school, I had the privilege of seeing a live production of the musical Once on this Island. I was captivated by the show, an island re-telling of the classic Little Mermaid story. Years later, I still find myself lost in the soundtrack at times, touched not only by the rhythms […]
I had just finished going through security at Sky Harbor International Airport, preparing for my trip to fly to Georgia. Normally, I travel with slip on shoes (I agree with the security scene in Up in the Air), but I knew I’d be a rural site, and dress shoes seemed a bit much, so I […]